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FAQ

For more questions, please feel free to contact our customer service.
  • Where can you ship to?
    We ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
  • Do I have to setup an account to place an order?
    No, whether you register on the website or not, you can place an order
  • Do you provide QC pics before shipping?
    Yes. If you want quality control pics for checking before shipping. You can leave a message when you make orders.
  • How long will it take to get my orders?
    Usually the handing time is 2-4 business days. 
    It normally takes 3-7 business days by FedEx or
    7-20 business days by DHL.
  • Can I get refund if I am not satisfied with the products?
    Yes. Before orders shipped, you can get full refund. After orders shipped, you can return them after you receive them, and you need to be responsible for the shipping fee.
  • How can I choose correct size?
    Because our customers come from many countries, we use different country-specific sizing guidelines, but the shoe length is the same. You can choose your usual size, or refer to the shoe length to confirm if the size is right for you. If you have any questions about the size after receiving the shoes, please check if the shoe length is correct.

Contact US

Welcome to contact us! If you have any questions or suggestions, please feel free to get in touch with us.

WhatsApp

Customer Service_Arya: +1 (424)227-1933

Phone number

1 424-227-1933

Email

service@kickclub.net

Business hours

9:00 PM to 9:00 AM (UTC-5)